• If you or someone you are with is in immediate danger, call 000
• If you or someone you know is a survivor of sexual assault, support is available Australia-wide: Sexual Assault Support Services
• If you or someone you know are experiencing homelessness, support is available Australia-wide: Homelessness Support Services

Crisis Support

Lifeline

Lifeline is a national charity providing 24/7 access to crisis support and suicide prevention services.Phone: 13 11 14lifeline.org.au | Crisis support chat

Kids Helpline

Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.Phone: 1800 551 800kidshelpline.com.au

13YARN

Aboriginal and Torres Strait Islander Crisis Supporters available to yarn to, 24/7.Phone: 13 92 7613yarn.org.au

Depression or Anxiety

Beyond Blue

National information and support service for those experiencing anxiety and depression. Available 24/7 by phone, online chat 3pm–midnight daily, email, or online community forums.Phone: 1300 22 46 36beyondblue.org.au

SANE Australia

Mental health information and referral service supporting Australians living with complex mental illness.Phone: 1800 18 7263sane.org

Headspace

Nationwide mental health services for young people aged 12–25, including online counselling via eHeadspace. Visit the website to find your closest centre.headspace.org.au

Black Dog Institute

Provides a free 24-hour mobile and computer-based programme to assist those with mild to moderate depression, anxiety and stress.mycompass.org.au

Blue Knot Foundation

Telephone counselling for adult survivors of childhood trauma, and for their friends, family and healthcare professionals. Available 9am–5pm.Phone: 1300 657 380blueknot.org.au

Domestic Abuse and Violence

1800RESPECT

24/7 phone and online counselling for people affected by sexual assault, domestic or family violence.Phone: 1800 737 7321800respect.org.au

Safe Steps

State-wide Family Violence Response Centre providing 24/7 support, information, advocacy, referral and emergency accommodation for women and children experiencing violence.Phone: 1800 015 188safesteps.org.au

African Family Services

Specialist service for the African-Australian community in Victoria, providing family violence support, outreach, case management, community capacity building, and professional development.Phone: (03) 9602 5046africanfamilyservices.org.au

Women’s Information and Referral Exchange (WIRE)

State-wide free information, support and referral service for women, non-binary and gender-diverse people. Phone counselling available 9am–5pm Monday to Friday. Online chat available 11am–4:30pm Monday to Friday.Phone: 1300 134 130wire.org.au

Centre Against Sexual Assault (CASA)

CASA service centres provide help to women experiencing sexual assault across Victoria. The Victorian Sexual Assault Crisis Line provides 24/7 support.Phone (Victoria): 1800 806 292casa.org.au

Djirra

Provides telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.Phone: 1800 105 303
Abbotsford: (03) 9244 3333 | Warrnambool: (03) 5562 5755 | Bairnsdale: (03) 5153 2322 | Mildura: (03) 5021 3200djirra.org.au

Child Abuse Prevention Service

24/7 family support, abuse prevention and community education services. State-specific contact numbers for reporting abuse available online.Phone: 1800 688 009capsau.org

Aboriginal Family Domestic Violence Hotline

A dedicated phone line for Aboriginal victims of crime seeking information on victim’s rights and how to access counselling and financial assistance.Phone: 1800 019 123

Australian Childhood Foundation

Counselling for children and young people affected by abuse.Phone counselling: 1800 176 453 | General enquiries: (03) 9874 3922childhood.org.au

National Disability Abuse and Neglect Hotline

Australia-wide telephone hotline for reporting abuse and neglect of people living with a disability.Phone: 1800 880 052jobaccess.gov.au/complaints

inTouch Multicultural Centre Against Family Violence

Works with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim/survivors of domestic violence. Bilingual and bicultural workers available. Phone and in-person support available 10am–4pm Monday to Friday.Phone: (03) 9413 6500 | Toll Free: 1800 755 988intouch.org.au

Elizabeth Morgan House Aboriginal Women’s Service

Promotes social justice and equity for Aboriginal women and children experiencing family violence in the community.Phone: (03) 9482 5744emhaws.org.au

Safe Relationships Project

Provides men and women experiencing domestic violence in same-sex relationships with support, advocacy, referral and legal information.Phone: 1800 244 481iclc.org.au/safe-relationships-project

Rainbow Door

Free specialist LGBTIQA+ helpline providing information, support and referral to all LGBTIQA+ Victorians, their friends and family. Run by Switchboard Victoria. Available 10am–5pm daily.Phone: 1800 729 367 | Text: 0480 017 246rainbowdoor.org.au

WithRespect

Family violence and intimate partner violence service supporting LGBTIQ+ communities and their families, responding to both the person impacted by violence and the person using violence.Phone: 1800 LGBTIQ (1800 542 847)withrespect.org.au

Another Closet

Provides information and support for LGBTIQ people experiencing domestic and family violence.anothercloset.com.au

Drug and Alcohol

Counselling Online

Free national assistance service for people concerned about their drinking or drug use, or worried about a family member or friend. Available 24/7.Phone: 1800 888 236counsellingonline.org.au

Quitline

Information and support for quitting smoking. Available 7am–10:30pm Monday to Friday; 9am–5pm weekends and public holidays.Phone: 137 848 or 131 848quit.org.au

Family Drug Support

24/7 information and referral service supporting families affected by alcohol and other drugs in Australia.Phone: 1300 368 186fds.org.au

Health

1800 My Options

Free, confidential information service about contraception, pregnancy options and sexual health in Victoria. Available 10am–4pm Monday to Friday, closed public holidays.Phone: 1800 696 7841800myoptions.org.au

Legal Support

Community Legal Centres

Independent, non-profit organisations providing free and accessible legal services to the public, focusing on people experiencing disadvantage. Services include information, referral, legal advice, duty lawyer services and casework. Visit the website to find a local centre.Phone: (02) 9264 9595clcs.org.au

Women’s Legal Service

State-wide community organisation providing free, confidential legal advice, assistance and referral for women. Services include a legal advice telephone line, face-to-face advice, casework, court support, interpreter-assisted appointments, outreach and community legal education.Phone: (03) 8622 0600 or 1800 133 302womenslegal.org.au

Financial Support

Financial Counselling Australia

Access to qualified, non-judgmental financial counsellors providing free, independent and confidential information, support and advocacy to people in financial difficulty.Phone: (03) 8554 6979financialcounsellingaustralia.org.au

Housing

Women’s Housing

Can assist women with rent in advance, rent in arrears, housing options discussion, advocacy, and in some situations crisis accommodation, removal costs and whitegoods.Phone: (03) 9412 6868womenshousing.com.au

Seniors Support

Seniors Rights Victoria

Offers advocacy, legal services and education to support older Victorians experiencing abuse. The government-endorsed destination for information and support relating to elder abuse.Phone: 1300 368 821seniorsrights.org.au

Relationships

Family Relationships Online

Information and support for all families on relationship issues, from building better relationships to dispute resolution. Includes the Family Relationship Advice Line for families affected by separation. Available 8am–8pm Monday to Friday and 10am–4pm Saturdays.Phone: 1800 050 321familyrelationships.gov.au

Relationships Australia

Leading provider of relationship support services for individuals, families and communities across Australia.Phone: 1300 364 277relationships.org.au

The Line

24/7 support for young people in relationships.Phone: 1800 MYLINE (1800 695 463)theline.org.au

QLife

Anonymous, free LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.Phone: 1800 184 527qlife.org.au

Accessibility Support

Translating and Interpreting Service (TIS National)

Interpreting services for people who do not speak English, and for agencies and businesses needing to communicate with non-English-speaking clients. Available 24 hours a day, every day of the year.Phone: 131 450tisnational.gov.au

National Relay Service

For accessibility support if you are deaf or have a hearing or speech impairment.internet-relay.nrscall.gov.au