Support Services

If you or someone you are with is in immediate danger call 000.

→  If you or someone you know is a survivor of sexual assault here is a list of support services across Australia.
→  If you or someone you know are experiencing homelessness here is a list of support services across Australia.

Crisis support

Lifeline is a national charity that provides 24hr access to crisis support and suicide prevention services.

Phone: 13 11 14 (24 hours a day, 7 days a week)
Website:; or visit  Lifeline’s crisis support chat service

Kids Helpline
Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. 

Phone: 1800 551 800 (24 hours a day, 7 days a week)

Depression or anxiety 

Beyond Blue
National information and support service for those experiencing anxiety and depression. You can access immediate support by calling 24/7, chatting online 3pm to midnight 7 days a week, emailing or joining the online community chat forums.

Phone: 1300 22 46 36 (24 hours a day, 7 days a week)

SANE Australia
Mental health information and referral service that supports the mental health of Australians suffering from complex mental illness. 

Phone: 1800 18 7263

Headspace are a nation-wide mental health service provider providing mental health support services to young people aged 12-25. Contact eHeadspace for online counselling. 

Phone: Visit their website to find your closest headspace centre

Black Dog Institute 

The Black Dog Institute provides a 24 hour free mobile phone/computer-based programme to assist those with mild to moderate depression, anxiety and stress.


Blue Knot Foundation
Telephone counselling for adult survivors of childhood trauma, their friends, family and the health care professionals who support them. 

Phone: 1300 657 380 between 9am-5pm for counselling services

Domestic violence and abuse 

1800 RESPECT is a 24 hour phone and online counseling service to assist people who have been or who are affected by sexual assault, domestic or family violence.

Phone: 1800 737 732 (24 hours a day, 7 days a week)

Safe Steps
Safe Steps is a state-wide Family Violence Response Centre with 24/7 service for women and children experiencing violence. They provide immediate support, information, advocacy, referral and emergency accommodation.

Phone: 1800 015 188 (24 hours a day, 7 days a week)

African Family Services
African Family Services (AFS) is a specialist service organisation established to serve the African-Australian community in Victoria. AFS provide community capacity building, outreach and case management support, family violence support, a career planning and professional development platform, alcohol and drug awareness training and other training packages.

Phone: (03) 9602 5046

Women’s Information Referral Exchange (WIRE)
WIRE are a state-wide free information, support and referral service for women, non-binary and gender-diverse people. 

Phone: 1300 134 130 (9am – 5pm, Monday to Friday)
Website: (Online support chat available 11am – 4:30pm, Monday to Friday)

Centre Against Sexual Assault (CASA)
CASA service centres provide help to women experiencing sexual assault across Victoria. The Victorian Sexual Assault Crisis Line (after hours telephone service) provides 24 hour support to women in need. 

Phone: Sexual Assault Crisis Line (Victoria) 1800 806 292

Djirra provides both telephone and face to face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.

Phone: (03) 9244 3333 (Abbotsford) Freecall 1800 105 303 (03) 5562 5755 (Warrnambool) (03) 5153 2322 (Bairnsdale) (03) 5021 3200 (Mildura)

Child Abuse Prevention Service
24/7 family support, abuse prevention and community education services. State specific contact phone numbers available online, for reporting abuse. 

Phone: 1800 688 009

Aboriginal Family Domestic Violence Hotline
A dedicated phone line for Aboriginal victims of crime who would like information on victim’s rights and how to access counselling and financial assistance.

Phone: 1800 019 123

Australian Childhood Foundation
Counselling for children and young people affected by abuse. 

Phone: For counselling services call 1800 176 453, or for general enquiries call 03 9874 3922

National Disability Abuse and Neglect Hotline
An Australia-wide telephone hotline for reporting abuse and neglect of people living with a disability. 

Phone: 1800 880 052

inTouch Multicultural Centre Against Family Violence
Works with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim/survivors of domestic violence. The service has a pool of bilingual and bi-cultural workers who provide assistance and information for women and children escaping domestic violence. 

Phone: (03) 9413 6500 (10.00am – 4.00pm Monday to Friday) Toll Free 1800 755 988

Elizabeth Morgan House Aboriginal Women’s Service
Seeks to promote social justice and equity for Aboriginal women and children experiencing Family Violence in the community.Elizabeth Morgan House provides a range of support to Aboriginal women and children experiencing family violence from crisis through to recovery programs.

Phone: 9482 5744

Safe Relationships Project
Provides men and women who are experiencing domestic violence in same sex relationships with support, advocacy, referral and legal information.

Phone: 1800 244 481

Drug and alcohol

Counselling Online
Counselling Online is a free, national assistance service for people concerned about their drinking or drug use. The services are also available for people concerned about a family member, relative or friend.

Phone: 1800 888 236 (24 hours a day, 7 days a week)

Information on how to quit smoking.
7am – 10.30pm Mon to Fri; 9am – 5pm weekends and public holidays.

137 848 or 131 848

Family Drug Support
24/7 information and referral service, supporting families affected by alcohol and other drugs in Australia. 

Phone: 1300 368 186


National Association of Community Legal Centres (NACLC)

The NACLC can direct people to their local Community Legal Centres (CLC) who are independent, non-profit, community-based organisations that provide free and accessible legal and related services to the public, focusing on the disadvantaged and people with special needs.

CLCs provide a range of services including information, referral, legal advice, non-legal support, duty lawyer services, and casework including representation services.They can link to services who provide advice on Apprehended Violence Orders (AVO’s), family law and financial counselling. Visit the website to find a local CLC.

Phone: (02) 9264 9595

Women’s Legal Service

Women’s Legal Service is a state-wide community organisation providing free confidential legal advice, assistance and referral for women. Their services include legal advice telephone line, face to face advice & assistance, casework, court support, interpreter assisted appointments, outreach service and community legal education. 

Phone: (03) 8622 0600 1800 133 302


Financial Counselling Australia

Provides access to financial counsellors who are non-judgmental, qualified professionals. They provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential. 

Phone: (03) 8554 6979


Women’s Housing 

Women’s Housing Ltd can assist women with: rent in advance; rent in arrears; discussing housing options; and advocating on women’s behalf. In some situations Women’s Housing Limited can assist with crisis accommodation, removal costs and purchase of whitegoods.

Phone: (03) 9412 6868


Seniors Rights Victoria
Seniors Rights Victoria offers a range of services to support older Victorians experiencing abuse, including advocacy, legal services and community and service provider education. Seniors Rights Victoria is the primary, government-endorsed destination for friends, family members and older Victorians seeking information and support relating to elder abuse. 

Phone: 1300 368 821


Family Relationships Online
Family Relationships Online provides all families (whether together or separated) with access to information about family relationship issues, ranging from building better relationships to dispute resolution. They also run the Family Relationship Advice Line, a national telephone service established to assist families affected by relationship or separation issues.

Phone: 1800 050 321 (8am – 8pm Monday to Friday, 10am – 4pm on Saturdays)

Relationships Australia
Relationships Australia is a leading provider of relationship support services for individuals, families and communities. We aim to support all people in Australia to achieve positive and respectful relationships.

Phone: 1300 364 277

The Line
24/7 support for young people in relationships. 

Phone: 1800 MYLINE (1800 695 463)

Q Life
QLife provides anonymous and free LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Phone: 1800 184 527


Translating and Interpreting Service
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection to provide interpreting services for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Phone: 131 450 (24 hours a day, every day of the year)

For accessibility support to access services

Contact the National Relay Service (NRS) if you are deaf or have a hearing or speech impairment